ForgeServe By Swoop Datacom

Multi-tier IP Device Provisioning and Service Management Platform

Designed by Swoop Datacom, the system is intended to provide resellers, service providers, and distributors with the complete life-cycle management solution they need to increase margins, minimise operating expenses and delight customers in a highly competitive market.

Benefits

ForgeServe allows fulfilment to be provided by distribution partner, thereby increasing the value proposition for the reseller and the end user customer alike.

Some of the key elements include:

Asset tracking
Realtime monitoring
Diagnostics
Central deployment
Resource efficient systems
Device health, logging and monitoring
Firmware updates
API integration
Install cost reduction
Travel cost reduction
Resource re-allocation
Pro-active support
Scaleable
HTTPS security
Data encryption (password safe)
Cloud/On-Premise/hybrid

Key Benefits

Zero Touch, End to End

The product allows zero touch integration into order processing, logistics allocation and deployment planning. ForgeServe, preference dependant, fully or partially automates handling of compatible product provisioning and telephone management whilst allowing re-allocation of resources enhancing profitability.

Multi Level

ForgeServe allows Resellers integrators or support agents to provide a higher level of service that compliments their current offering. It will create the potential for fully managed services for IP product monitoring, deployment, QoS and Support from a single source location with clean and clear instructions.

Multi Vendor

ForgeServe’s agnostic development approach allows support for all compatible SIP devices. If the customer can manage, provision and maintain services to their entire estate with visibility of location, firmware, status, health and output of preferences the requirement to move provider is negated.