EFL Advanced Support. Designed with ISPs’ needs in mind.
Why EFL's Advanced Support?
Advanced Support puts you straight to the top of the queue of support requests and, with a dedicated hotline into our support department, you have immediate and direct access to our experienced engineers. It also provides additional services and features. No matter your issue, with Advanced Support, our technical team will do their best to assist you.
Benefits of Advanced Support
The benefits are simple! Advanced Support provides direct access to our experienced engineers and gives you access to a wealth of resources to help resolve your problems quickly and efficiently. Here’s what Advanced Support offers:
- Jump straight into the priority queue for a fast response to your query
- Direct hotline into EFL Support – dial direct, no voice systems!
- Ticketed email system – all correspondence recorded and monitored
- Remote assistance using Teamviewer
- Priority RMA
- Additional support above and beyond standard support
Pricing
To assists our service provider clients better, we offer two pricing models so that our clients can choose the one best suited to their needs.
We offer a one time tickets for advanced support, or clients can purchase predetermined advanced support hours to use as they wish.
Please bear in mind that EFL endevours to offer as much support as possible through standard free of charge support, and advanced support is only required when client issue is complex or the require extraordinary support.
* Please be aware that even if you purchase hours, not all your support requests will be counted toward the hours. Similar to the ticket system, we only deduct hours where the support goes above and beyond our normal support range. We will of course confirm with you before doing anything.
What is EFL Advanced Support?
Advanced Support, offers our reseller customers a fast and comprehensive response to urgent technical issues. With Advanced Support you can be assured that your issue, no matter how difficult, will be dealt with quickly and effectively.
Why Choose EFL?
Solutions
As a true value-added distributor, we work hard to put together effective IP solutions for our reseller customers. Working with some of the world’s leading manufacturers, we supply comprehensive solutions for LAN and WAN Networking, IP Telephony and IP Surveillance. And it’s all backed up by first rate pre- and post- sales technical support and a great range of value-added services.
Services
We recognise that our reseller customers are a clever and resourceful bunch. So we offer a comprehensive range of services aimed to complement and enhance their activities. Whether it be pre-configuration, customisation and fulfilment of CPE and IP Phones via our automated provisioning platform, remote support for a network installation or helping with a complex network design, we’re there to help.
Training & Support
We sell some great products and solutions but, without the highest level of Technical Support, this can often mean nothing. Our reputation for support is unrivalled in the industry and it underpins our whole channel offering. We also use our 23 years of experience in supplying IP solutions to provide structured and bespoke training courses across all our technologies. Please ask us for details.
