Our Solution to ISPs

At EFL we offer one of the most comprehensive set of products & services to ISPs
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EFL is an expert value-added distributor providing a range of hardware products backed with a comprehensive range of value added software products, services and high-level support. We believe that today’s service providers are looking for complete solutions with a high degree of service wrapped around product offerings.

Our solutions are designed with this statement in mind, to assist service providers with all the services required behind a product, to give them the tools, abilities & flexibility in their offerings to the end user. Our new portfolio, addresses the requirements of today’s markets and offers what we believe to be, true converged solutions.

Hardware Partners

EFL has partnered with a select number of manufacturers based on their product solution, level of service, innovation & value proposition. Because of this, EFL benefits from an in-depth knowledge of products & solutions offered. Moreover, EFL maintains a close, productive relationship with all manufacturers on its portfolio, as such, EFL is able to provide a higher level of sales & technical support to its service provider customers.

ZYXEL Communications

Zyxel delivers technological innovations and has connected the world to the Internet for more than 30 years. Whether establishing access through fixed or mobile broadband solutions, Zyxel offers a comprehensive and flexible portfolio of products with the latest in mobile & fixed technology including 5G, GPON, FTTX, XGSPON, Mesh and WiFi 6 that target leading service providers worldwide and their subscribers.

Icotera

Icotera is a leading European developer and manufacturer of standard setting FTTH CPE solutions. As a technology leader in this field, the
company develops and delivers products with unique design and superior quality and performance. Icotera is committed to providing fibre-optic network operators and ISPs with tailor-made, flexible and cost-effective solutions that meet individual requirements.

TP-Link

TP-Link is a global provider of reliable networking devices and accessories involved in all aspects of everyday life. We have been ranked as the No. 1 provider of WiFi devices for ten consecutive years. TP-Link has provided networking services to telecommunications carriers, enterprises, and consumers in more than 170 countries. TP-Link has a track record of stability, performance, & value, and has used their extensive knowlege to launch their new Aginet arm.

Services & Customisations overview

Technical Services

  • Pre & Post-Sales Support
  • Pre-Configuration & Fulfilment
  • Product Customisation
  • Firmware support
  • Device management platforms

Marketing services

  • Design & Print Services
  • Email Marketing
  • Product Customisation
  • Webinars & Seminars
  • Joint Marketing Activities

Logistical services

  • RMA
  • Large Stocks
  • Bonded stock
  • Provisioning/Fulfilment
  • Reporting
  • Next-Day delivery as standard

Commercial services

  • Flexible credit terms
  • Account Management
  • Product Updates
  • Roadmap Information
  • New Technology updates
  • Free Evaluation Equipment

Customisation

At EFL, we work with small SPs with less than a 100 installs a month with no customisation required, to large tier 1 & tier 2 SPs who require a high degree of specialist services and customisation. Below you can find a list of the customisation we offer:

  • Bulk Rework
  • Firmware rework, eliminating the need for your employees to login & manually upload the data to each router
  • Customised factory default, e.g. for TR-069
  • Device branding. Screen print or label
  • Sleeve printing
  • Custom sleeve creation services
  • Changes to Bill of Materials (BOM)
  • Quick Start Guide (QSG) & welcome letter printing
  • QSG, welcome letter & FAQ sheet design services
  • Unique Customisation
  • Customised Username/Password/SSID for each router
  • SSID branding, including replacing device back label and keep-me card

Fulfilment

For ISPs who opt in for an engineer install option, we offer our bulk rework services and ship them all the units. Our fulfilment services are designed for SPs who opt-in for a self install. For SPs who will use our fulfilment services, we have designed a bespoke fulfilment platform called the “OrderBuilder”. You can find more information about our OrderBuilder plaftorm on the next page. 

Stock

Service providers may pre-purchase CPE stock to guarantee availability. EFL will hold pre-purchased stock in designated areas in the warehouse.

Exchange warranty

Enhancing the manufacturer’s normal warranty (typically 2 years), OderBuilder offers the option of free exchange warranties. Should a unit fail in the field, a new unit will be configured and sent directly to the user and the faulty unit will becollected. This reduces downtime for the user and administration for the service providers’ support team.

Delivery

Orders are packed into either protective plastic bags for transportation to the customer via a courier, or postal service. A clearly printed address label is attached, where relevant, with courier tracking information, bar codes, etc. EFL provides standard next day courier delivery via APC, with optional pre-12 and pre-10 am delivery options, and Royal Mail First Class Mail as postal option.

Reports

Service providers have access to a set of customisable reports via a Web page. Typical reports include:

  • Orders – All outstanding orders
  • Deliveries – All Fulfilled orders
  • Stock usage – Profile of products used
  • Shipping manifest – Summary of all shipments
  • POD reporting – Web link to courier’s website for delivery status and POD

OrderBuilder II

OrderBuilder II, EFL’s proprietary fulfilment platform, operating as a part of service providers’ overall provisioning process. Clients who opt-in to use our fulfilment services, will have access to our OrderBuilder system to place their individual personalised orders, either via XML web form or an API.

Management Solutions

As a part of or solution to SP’s, we offer Customer premises equipment management (CPE) to SPs who need it. We believe that there is no need to “reinvent the wheel” on creating CPE management platforms. That’s why we have partnered with best of breed management providers in the industry to offer SPs a competitive 1st class management solution.

Axiros provides device and service management solutions across fixed and mobile networks. Axiros solutions are scalable, flexible, modular and most importantly – open, giving providers the ability to manage and support any protocol, any device, any service, any time. Distinguished by domain expertise and innovation, coupled with world-class software design, Axiros uniquely delivers the robust management capabilities and solutions service providers need today and in the future, as demand and complexity associated with new services grows.

Aginet is TP-Link’s sub-brand dedicated to supporting ISPs. Aginet stems from TP-Link’s commitment to offering a highly agile network solution to service providers to match their ever-changing markets. Please note that at the moment the Aginet solutions are only available with TP-Link’s SP products.

Axiros AX69

The Axiros AX69 product line offers effortless device management at your fingertips. One single platform to troubleshoot devices, manage their firmware and configure internet access, network and telephony services. AX69 is available as SaaS through the cloud or as on-premises solution.

  • Automated Provisioning: Internet, WiFi, VoIP & ISDN line settings for DSL, LTE and Fibre devices
  • Real-Time Insights: Retrieve critical status information about your devices
  • Remote Support: Execute helpful operations like: Reboot, Factory Reset or (Re-) configuration
  • Connectivity Tests: Check Up- & Download bandwidth, run remote ping tests
  • Firmware Management: Schedule, monitor and run your firmware upgrade campaigns across all your devices
  • Professional support from our skilled engineers
  • MESH Topology View: A perfect tool to quickly identify issues in the user network – it shows not only all the devices connected to the router but the connection quality as well
  • Remote (Re-) configuration: Configure WiFi, DHCP and other service parameter settings remotely in real-time
  • AX69 lets you manage devices and services over ADSL, VDSL, LTE or Fibre
  • Drastically reduced service costs due to its architecture
  • Benefit from regular platform upgrades, introducing new supported devices, useful features & guaranteeing smooth & secure system operation. Please note that this is a paid service
  • Integration: An extensive set of APIs allows you to integrate device management directly into your backend applications
  • AX69 is based on the AXESS device management platform, which is used by many of the world’s leading carriers & service providers for over 10 years
  • We manage data privacy according to German GDPR
  • Made in Germany, engineered by Axiros

Axiros AXESS

AXESS ACS is the Axiros flagship product for management of CPEs with Broadband Forum compliant CWMP (TR-069) stacks and also other open management protocols. It enables highly flexible and scalable interactions with a large number of devices for the purposes of re-configuration, mass firmware downloads, fault clearance and general real-time subscriber support.

  • Remote device management
  • Zero-touch provisioning
  • Short-time monitoring – troubleshooting device monitoring
  • Fully TR-069 compliant & all subsequent standards
  • Solaris supported, with one major release offset
  • Workflow engine, supporting inter-device management tasks
  • Intelligent firmware management
  • Security management
  • Schedulable mass operations
  • Embedded permissions for Add, View, Change, Delete
  • Embedded email, syslog, XML-RPC, SOAP, JMS clients
  • Ships as standard Linux package, installed within minutes on each node
  • Multiple NBI protocols – extendable on request
  • XML-RPC, XML and SOAP back end interfaces, server and client, synchronous and asynchronous
  • Customizable authorization system
  • Interoperability ensures that all TR-069 standard compliant devices can be managed
  • Workflow engine for setup of arbitrarily complex multistep workflows, offering the following features:
  • Intra-CPE and inter-CPE workflows
    • Fully programmable
    • State handling
    • Transaction safety
    • Definable exception handling
    • Modular
  • Administrative front ends. Customisable, including language adaption with support of >100 languages
  • Customer self-service portal support
  • Application Server including Object Database and optimized primary SQL storage
  • Secondary SQL for consolidated custom data: Oracle 10/11, MySQL, PostgresSQL
  • CPE hierarchical grouping and virtual grouping for batch operations on arbitrary sets of CPEs
  • Grouping by any device, customer profile or service definition setting, in any combination
  • Any workflow triggerable for any group, active, passive or scheduled
  • Security matrix (non-global role system)

Aginet by TP-Link

TP-Link’s Aginet Solution includes TAUC solution, Aginet ACS solution, Aginet Config and Aginet App. It provides ISPs with a fully-functional Wi-Fi management platform. ISPs can easily reduce operational costs and gain maximum profit with the highly powerful and flexible solution.

TAUC solution

As the next-generation of Wi-Fi management, TAUC offer the TR-369 USP cloud server, carrier grade TR-369 CPE, a customised mobile app, and tailor-made API services for our IS customers to form the foundation of the TAUC solutions.

  • Unified cloud management
  • Zero touch deployment
  • Near real-time troubleshooting
  • Agile task
  • Open API integration

ACS solution

TP-Link Aginet ACS helps WISPs reduce on-site support by performing operations, diagnosis, and maintenance remotely, and facilitate extensive automation to reduce operation costs.

  • Manage up to 100K CPEs
  • TR-181 support
  • Wi-Fi 6 menu configuration
  • Behind-NAT management
  • Neighbouring AP survey visualisation
  • Remote firmware batch update
  • Multi-role account
  • Performance test

Aginet config

Use Aginet Config to deploy ISP-customised config as the default for all devices. The configuration will stay when your customers restore their devices
with the reset button, reducing your operational & maintenance costs.

  • General Config
  • Logo and favicon config
  • Keep new defaults in devices
  • Specific config
  • Easily apply settings to multiple devices

Aginet app

End users can manage & control network devices through the Aginet App, and easily realise network diagnosis. ISPs can also reduce their operation and maintenance costs. ISPs also can use this App to display brands.

  • Easy top use
  • Rich family functions
  • Visual diagrams & information tables
  • Network diagnosis
  • ISP co-branding

Why Choose EFL?

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Solutions

As a true value-added distributor, we work hard to put together effective IP solutions for our reseller customers. Working with some of the world’s leading manufacturers, we supply comprehensive solutions for LAN and WAN Networking, IP Telephony and IP Surveillance. And it’s all backed up by first rate pre- and post- sales technical support and a great range of value-added services.

Services

We recognise that our reseller customers are a clever and resourceful bunch. So we offer a comprehensive range of services aimed to complement and enhance their activities. Whether it be pre-configuration, customisation and fulfilment of CPE and IP Phones via our automated provisioning platform, remote support for a network installation or helping with a complex network design, we’re there to help.

Training & Support

We sell some great products and solutions but, without the highest level of Technical Support, this can often mean nothing. Our reputation for support is unrivalled in the industry and it underpins our whole channel offering. We also use our 23 years of experience in supplying IP solutions to provide structured and bespoke training courses across all our technologies. Please ask us for details.