Managed Service Provider Solution by EFL
Solution designed to assist reseller clients utilise our expertise and knowledge to become an MSP Contact usAt EFL, we have designed an end-to-end solution for our reseller partners so they become a managed service provider without having the manpower or technical expertise of doing so. To achieve this, we have partnered with Zyxel to utIlise their Nebula platform, alongside our technical knowledge and fulfillment services.
Topics Covered On This Page
Why Become a Managed Service Provider?
EFL's Package For Resellers
What is Zyxel Nebula?
Frequently Asked Questions
By 2025, the managed services market is set to increase to a value of $356 billion.
Can you afford not to be a part of it?
Why Should You Become an MSP?
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- 39% of SMBs are currently using managed services in some capacity & a further 38% have considered using it – this makes up a 77% majority of the SMBs.
- MSP expenditure is estimated to increase by 25% year on year.
- Shrinking hardware margins call for additional service to close the revenue gap in the IT industry.
- Increase your margins & win rate especially with the rise of eCommerce, making it difficult for IT resellers to compete.
- The shift in customers’ expectations.
- Become a strategic partner rather than a supplier.
- Enhance your service portfolio.
- Ability to offer superior quality of service to your customers.
- Offer value & USP over eCommerce.
- Improve customer relationship and increase client retention and lifespan.
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What Will Being an MSP Mean to Your Customers?
Improved efficiency of IT Operations
The most effective MSPs work collaboratively with their customers’ internal IT teams, alleviating some of the pressures, handling specific tasks, and increasing the skill base of the team. Customers of MSPs also have access to business-grade technologies that for many organisations are unaffordable in house.
Access to technical expertise
There’s a global shortage of IT expertise, especially around crucial IT functions such as cybersecurity or even cloud computing. Many small businesses operate with a limited number of IT professionals, so partnering with an MSP can help to fill in skill gaps
Round the clock support
Even if your customers have one full-time member of staff responsible for IT management, the reality is that they’re not available 24x7x365. The remote management capabilities of an MSP make this a reality, ensuring proactive IT care that leads to improved reliability and uptime.
EFL, Helping You Reach The Next Step Today.
What is the EFL MSP Solution?
At EFL, we have designed an end-to-end solution for our reseller partners so they become a managed service provider without having the manpower or technical expertise of doing so. In order to achieve this, we have partnered with ZyXEL to utilise their Nebula platform, alongside our technical knowledge and fulfilment
services.
Our end-to-end service will support our reseller partners from set-up to ongoing support and management and including hardware provisioning and training, we can look after every aspect of the service. Our MSP solution provides a truly transparent service, providing configured equipment, uploaded to customers’ portals.
Platform Setup
This will include contact information management, password and user authentication management service licence calculation, network report management. As a part of this service, we will also provide our clients with user & device management which includes, the ability to connect to existing Authentication methods e.g. Radius along with built-in user/device management access as well as managing guests via Captive portals. We will also help you select the right equipment from a portfolio of 56+ devices suited for all budgets and performance requirements. As a part of our commitment, we aim to provide detailed information about real-world scenarios on how and why to use network features and explain how you will benefit from its configuration.
Fulflment Services
With our fulfilment service, we will inspect, power and register your device before shipping. This means that you don’t have to do anything, as your devices will be shipped checked, pre-configured and updated to the client.
Another benefit of our fulfilment serivce is the ease of installation. With the devices already configured, the instalation job becomes a plug & play scenario, saving you 00s in installation costs.
Furthermore, becuase we power all devices before shipping, you elimitate any chances of DOA. This means faster service, eliminating costs to you and your clients and also a better experience for them.
A unique feature of our fulfilment services are the box and hardware customization. We have formed key partnerships with various firms to enable us to customise your hardware, the box and other documentation you might need to be shipped alongside your units.
Ongoing Reporting*
We have a team of experts with years of experience at your disposal. Our team will provide you with:
- Remote Monitoring of Networks from a Single Pane of Glass with a breakdown of useful statistics like Top Gateway/ Wi-Fi users and Top applications traffic summary.
- Real Time Alert via Email or Push Notification
- Topology and Floor Plan
- Ad-hoc support for setup of SSIDs/ schedules/ VLANs/ Rate limiting/ Mesh/ NAT/ captive portal with Cloud, social login with Facebook accounts, Facebook WiFi & Voucher for guests, smart wireless network load balancing and client roaming assistance
- Real-time/historical wireless & client monitoring & wireless health report*
Advanced IGMP multicast functionality and powerful IPTV report
- Streamlined network & application security policy management
Smart Site to Site VPN and Easy L2TP VPN client script provisioning
IDP/Anti-virus/App Patrol/Content Filtering analysis report
Benefits of EFL Added Benefits To The MSP Solution
Provisioning & Configuration
Elimination of DOAs
Training To Suite Your Needs
Updated Firmware Before Arrival
Direct Shipping To Your Client
Ongoing Reporting
Error Notification
Priority Support From EFL’s Technical Team
The next Evolution is Here.
What is Zyxel Nebula?
The Nebula cloud networking and management solution provide centralised control and visibility over all Nebula wired and wireless networking hardware — all without the cost and complexity of on-site control equipment or overlay management systems. With comprehensive product portfolio that can be centrally managed from the cloud, Nebula offers simple, intuitive and scalable management for all networks.
Benefits of Joining The ZYXEL MSP Programme
Gold partner level discount
Additional exclusive MSP discount on licenses
Educational webinars
Free training vouchers
Dedicated pre & post sales engineer support
Downloadable Content
Key Platform Facts Comparison
Standard Nebula Vs Nebula Pro Pack
Nebula Pro Features
Frequently Asked Questions.
How does upgrading Nebula free to Nebula Pro works?
As it has been explained previsouly there are two tiers to Nebula, free & pro. Zyxel provides long-term free pro pack on a number of their line-up and Nebula free on others. (Free Nebula Pro duration is based on the model, please confirm with your account manager before purchasing)
Nebula Pro works on a points based system. What this means is that in order to support a device for a year, the organisation account is required to purchase a certain number of points. This means within an organisation, it is not possible to have to mix of free & pro Nebula enabled devices. Once you purchase a certain amount of points, it will be devided equally amongst all the devices registered to the said organisation.
Please bear in mind that dependant on the device line-up you need different amount of points per year to support devices under Nebula pro.
For example: Organisation X has 3 Nebula enabled devices in their offices, device A, B & C. Device A requires 30 points per year, device B 60 and device C 90. In order for a reseller to have Nebula Pro for organisation X, they require 180 points. However, if the reseller wishes to purchase less than 180 points, the points will be distributed amongst these devices in such way that all three would benefit from the pro pack for the same amount of time.
This means that if the reseller purchases 90 points, 15 oints will be applied to device A, 30 points to device B & 45 points to device C, which will enable Nebula Pro on all 3 devices for 6 months.
How much expertise & involvement do I need to be able to benefit from EFL's MSP solution?
At EFL, we have worked very hard to design a support package for our resellers, to minimise and eliminate their pain in becoming an MSP. This means that we do as much as we can to support you, to save you money, manpower & time whilst increasing your profit margins & customer reach.
We achieve this by offering you one of the best in class fulfilment services available within the industry, taking you out of the equation whilst eliminating DOA, sending products fully updated and configured to your end customer. This means that there will be no time & money wasted in cases of DOA, and due to devices being fully configured, there is no need to send an engineer onsite as installation process will be plug & play at this stage.
From your end, all we need is for you to setup a Nebula account and give us inventory access.
Will there be any security risks similar when devices are speaking to Nebula that can be exploited leaving my client exposed?
Firstly, there can never be a gaurantee that a system is alwasy safe, as hackers are always trying their best to breach company’s firewalls. However, what Nebula is offering is much safer than other ways of managing devices off-site. When an external platform is trying to talk to a device, one is required to open a gate in the firewall, allowing the external platform to speak to the devices. This will create a gap in the company’s firewall, which can be exploited.
However, in the case of Nebula, Zyxel has reversed the circle, this means that instead of the software (Nebula) connecting to the devices, devices connect to the software, hence eliminating the need to opening a firewall gate to allow access.
This system will then ensure the integrity of customers’ firewall system thus decreasing chances of security threats.
